Customer Success Manager, Director

Benefits

Parental leave

26 weeks Source: https://careers.salesforce.com/en/salesforce-stories/wellbeingbenefits/the-benefits-of-parenthood-how-salesforce-supports-growing-families/. source Last checked May 7, 2026.

Non-birth-parent leave

12 weeks Source: https://careers.salesforce.com/en/salesforce-stories/wellbeingbenefits/the-benefits-of-parenthood-how-salesforce-supports-growing-families/. source Last checked May 7, 2026.

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

$171K-$273K not verified - source not recorded; timestamp not recorded

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

182% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager, Director California - San Francisco; Washington - Seattle; Illinois - Chicago; Georgia - Atlanta; Indiana - Indianapolis The Experience The Customer Success Manager, Director is part of our Customer Success Group - a team of trusted partners who help Salesforce's own internal organizations get the most out of our platform. As Customer Zero, we hold ourselves to the same standard we set for our customers, and this role is at the center of that mission. We are looking for a strategic leader to serve as a dedicated partner to Salesforce's most complex internal business units. You won't manage external accounts - instead, you'll drive platform success from the inside, ensuring our own teams operate at maximum scale and innovation. This role is based in San Francisco, Atlanta, Seattle, Indianapolis, or Chicago. What You'll Actually Be Doing Drive a holistic success strategy that aligns internal platform investments with long-term business objectives, quantifying ROI and translating technical milestones into executive-level impact stories. Build trusted relationships with internal executive teams to proactively identify and mitigate strategic risks, ensuring platform stability and sustained growth. Orchestrate cross-functional teams in a matrixed environment, elevating how Salesforce operates as Customer Zero and setting the standard for internal excellence. Serve as the primary subject matter expert during critical incidents, coordinating communications and executive engagement to drive rapid resolution with minimal business disruption. You're Our Person If... You have 7+ years of experience in Customer Success, strategic consulting, or SaaS platform leadership, with a track record

Read the full description at careers.salesforce.com. FewerJobs shows a preview and links to the original posting.