Customer Success Manager - Core (Sales & Service) Clouds - Missionforce

Benefits

Parental leave

26 weeks Verified - employer source source checked May 7, 2026

Non-birth-parent leave

12 weeks Verified - employer source source checked May 7, 2026

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

$123K-$186K not verified - source not recorded; timestamp not recorded

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

96% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager - Core (Sales & Service) Clouds - Missionforce District of Columbia - Washington; Virginia - Herndon; Virginia - Mclean The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. As a proud member of the Missionforce team, this role supports customers operating within the National Security (NatSec) sector, including defense agencies, intelligence communities, and other mission-critical government organizations. This role functions as an extension of the customer's workforce and a trusted advisor, providing guidance and advice to customer organizations operating in complex, high-stakes environments. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems - with a deep understanding of the unique compliance, security, and mission-driven requirements inherent to the NatSec landscape. We are looking for candidates who have experience supporting customers in one or more of the following industries: National Security (NatSec) - Serve defense, intelligence, and law enforcement agencies in implementing secure cloud solutions that meet stringent government security standards, requiring understanding of government procurement processes and compliance frameworks. This is an Individual Contributor position. Responsibilities: Customer Accountability and Value Alignment Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion. Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle Apply the correct

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