Network IT Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$70K-$100K From the posting source checked Jun 20, 2026

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Network IT Specialist Remote As the Network IT Specialist at Rockbot, you'll serve as the technical backbone of Rockbot's escalation function - the person the team turns to when issues are complex, environments are nuanced, or recurring problems require durable, systemic solutions. This is a deeply hands-on technical support role for someone who enjoys solving hard problems, improving systems, and making the entire support organization stronger over time. You'll own Rockbot's most advanced support scenarios across networking, firewall configuration, hardware, player setup, connectivity, and enterprise environments while also serving as a key partner in evolving our AI-enabled support operations. With the rollout of Zendesk AI Co-Pilot and related automation tooling, you'll help optimize how support operates at scale - improving triage, workflows, agent efficiency, self-service experiences, and data quality. Just as importantly, you'll help close the loop: identifying patterns, improving documentation, influencing product and operational improvements, and reducing future support volume through scalable fixes. The ideal candidate combines deep technical troubleshooting skills with systems thinking, operational maturity, and strong customer instincts. You'll partner closely with the Director of Support and cross-functional teams across Product, Engineering, Customer Success, and Sales, bringing a practitioner's perspective to how we configure and optimize the systems the team relies on. What You'll Do Tier 2 Escalation & Technical Resolution - Own escalated Tier 2 technical cases across networking, firewall configuration, hardware troubleshooting, player setup, connectivity failures, and platform-level issues - Diagnose root cause through systematic troubleshooting and isolation techniques in complex customer environments - Escalate

Read the full description at job-boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.