Support Specialist, Non Technical

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified not verified - source not recorded; timestamp not recorded

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Support Specialist, Non Technical Mexico City The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform. You'll support customers through tickets, live chat, and phone calls, guiding them through workflows, resolving common issues, and escalating complex cases when needed. This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced, high-volume support environment. The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform. You'll support customers through tickets, live chat, and phone calls, guiding them through workflows, resolving common issues, and escalating complex cases when needed. This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced, high-volume support environment. How you'll add value: - Support customers via tickets, live chat, and outbound phone - Ask targeted questions to quickly understand and resolve customer issues - Guide customers through Restaurant365 workflows and best practices - Troubleshoot common issues using support tools and knowledge base resources - Escalate complex issues to the appropriate team with clear notes and context - Manage a personal ticket queue while meeting SLA and quality expectations - Participate in live chat rotations - Identify recurring issues and suggest documentation improvements - Demonstrate reliable and punctual attendance across assigned shifts, including remote or hybrid setups, while ensuring clear and timely communication with management regarding availability, scheduling changes, or unforeseen delays - particularly when supporting customers across multiple time zones - Other duties as assigned What you'll need to be successful in

Read the full description at jobs.lever.co. FewerJobs shows a source-linked preview and links to the original posting.