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Support Specialist, Non Technical

Restaurant365 - Mexico City

Posted Jan 15, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Offered From the posting source checked Jun 20, 2026
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified
Salary
MXN 18K-28K/mo From the posting source checked Jun 20, 2026

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Company stage
Growth-stage From the posting source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Support Specialist, Non Technical Mexico City The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform. You'll support customers through tickets, live chat, and phone calls, guiding them through workflows, resolving common issues, and escalating complex cases when needed. This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced, high-volume support environment. The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform. You'll support customers through tickets, live chat, and phone calls, guiding them through workflows, resolving common issues, and escalating complex cases when needed. This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced, high-volume support environment. How you'll add value: - Support customers via tickets, live chat, and outbound phone - Ask targeted questions to quickly understand and resolve customer issues - Guide customers through Restaurant365 workflows and best practices - Troubleshoot common issues using support tools and knowledge base resources - Escalate complex issues to the appropriate team with clear notes and context - Manage a personal ticket queue while meeting SLA and quality expectations - Participate in live chat rotations - Identify recurring issues and suggest documentation improvements - Demonstrate reliable and punctual attendance across assigned shifts, including remote or hybrid setups, while ensuring clear and timely communication with management regarding availability, scheduling changes, or unforeseen delays - particularly when supporting customers across multiple time zones - Other duties as assigned What you'll need to be successful in

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