Services Lead

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Services Lead San Francisco WHAT THIS ROLE MEANS FOR YOU We believe great services are measured by outcomes, not activity. Replo is hiring a delivery leader to build and run a high-impact Services function while owning a portfolio of high-value customers end to end. You will shape how Replo works with ambitious brands, deliver work that drives real business results, and make the product more valuable through direct customer feedback. This role comes with real ownership. You will lead delivery, manage execution, work directly with customers, and help define how services, onboarding, and account ownership scale over time. You'll work closely with founders and leadership, with autonomy to make decisions and accountability for results. You'll partner directly with founders, marketers, and operators who care deeply about performance, quality, and ROI. This is a hands-on role in a fast-moving environment for someone who wants to build something meaningful while scaling quickly. WHAT YOU'LL BE WORKING ON CLIENT DELIVERY & CUSTOMER OWNERSHIP - Own a portfolio of high-value Replo customers from onboarding through renewal and expansion - Lead end-to-end onboarding, including technical setup, first builds, and launch readiness - Act as the primary point of contact for strategy, execution, and problem-solving - Own end-to-end delivery of Replo-related services engagements with clear scope, timelines, and expectations - Work hands-on with customers to build pages, flows, and experiments in Replo that drive measurable revenue - Manage multiple concurrent engagements while maintaining a high bar for quality and reliability - Ensure all work ties back

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