Help Desk Technician
Replit - NYC (SoHo) | Hybrid | Remote
Posted Jun 7, 2026
Benefits
- Parental leave
- Not verified
- Non-birth-parent leave
- Not verified
- Family-building benefits
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- Fertility benefits: Not verified
- Adoption assistance: Not verified
- Surrogacy assistance: Not verified
- Mental health support
- Not verified
- Relocation assistance
- Not verified
- Childcare support
- Not verified
- Learning budget
- Not verified
- Verification
- Not verified
- Salary
- Not verified
- 401(k) match
- Not verified
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Market context
- U.S. role benchmark (BLS OEWS)
- $116,543 U.S. median for this role
- Projected growth (BLS Employment Projections)
- +9.8% - Much faster than average
Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.
Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.
Role
Schedule
- Shift type
- Not verified
- Weekend work
- Not verified
Application
- Cover letter
- Not verified
- Assessment
- Not verified
- Deadline
- Not stated
Where they hire
State eligibility is not yet verified.
About this role
Help Desk Technician NYC (SoHo) | Hybrid | Remote Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: We are looking for a Help Desk Technician to provide onsite, deskside IT support at Replit's SOHO New York office. The successful candidate will also troubleshoot hardware and software issues, administers and supports our cloud first tech stack, configures Apple MacBooks, maintains conference rooms, performs minor system repairs and manages IT inventory and consumables. The technician documents and triages incidents through an ITSM platform, escalates complex issues when necessary, supports basic networking and AV systems and contributes to maintaining a secure, standardized and scalable endpoint environment. What You'll Do: - Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment - Troubleshoot and resolve hardware, software and peripheral issues for MacBooks - Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet) and Slack - Perform new hire onboarding and offboarding, including system provisioning, asset assignment, access setup and equipment recovery - Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity - Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras and conferencing platforms are operational - Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets - Document
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