Sr. Customer Success Manager - Mumbai

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

Median wage (BLS OEWS)

$57,704 national median

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Sr. Customer Success Manager - Mumbai India Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business-whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. You in? Role Overview We are looking for a passionate and results-oriented Customer Success Manager (CSM) to join our team in Mumbai, India. As a CSM at Redis, you will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention. You will work closely with cross-functional teams to align Redis's offerings with customer goals, becoming a trusted advisor and advocate for their success. Key Responsibilities: - Customer Relationship Management: (Travelling across India 30-40%) - Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals. - Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions. - Build and maintain long-term relationships with stakeholders across technical and business teams. - Value Realization and Advocacy: - Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals and objectives. - Deliver regular business reviews to showcase value, identify opportunities for growth, and mitigate risks

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