FewerJobs.
All jobs

Director of Customer Success

Reality Defender - New York City | Hybrid | Remote

Posted Jun 10, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified
Salary
Not verified
401(k) match
Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source
Seniority
Staff Plus From the posting source
Work mode
Hybrid From the posting source
In-office days
2 days From the posting source

Schedule

Shift type
Not verified
Weekend work
Not verified

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director of Customer Success New York City | Hybrid | Remote WHO WE ARE. Reality Defender is an award-winning cybersecurity company helping enterprises and governments detect deepfakes and AI-generated media. Utilizing a patented multi-model approach, Reality Defender is robust against the bleeding edge of generative platforms producing video, audio, imagery, and text media. Reality Defender's API-first deepfake detection platform empowers teams and developers alike to identify fraud, disinformation campaigns, and harmful deepfakes in real time. Backed by world class investors including DCVC, Illuminate Financial, Y Combinator, Booz Allen Hamilton, IBM, Accenture, Rackhouse, and Argon VC, Reality Defender works with leading enterprise clients, financial institutions, and governments in order to ensure AI-generated media is not used for malicious purposes. Youtube: Reality Defender Wins RSA Most Innovative Startup https://www.youtube.com/watch?v=TKOZmwyNUNM THE DIRECTOR OF CUSTOMER SUCCESS ROLE. As Director of Customer Success, you will lead the strategy, structure, and execution of our customer success function. You will ensure that our customers across sectors successfully deploy, adopt, and derive measurable value from our deepfake detection platform. This role requires strong leadership, operational rigor, and a deep understanding of complex enterprise and public-sector environments. You will build and scale a high-performing team focused on customer outcomes, retention, expansion, and long-term partnership. Responsibilities include: - Define and execute the overall Customer Success strategy aligned with company growth and retention goals. - Build, lead, and mentor a team of Customer Success Managers and onboarding specialists. - Develop scalable processes for onboarding, adoption, health monitoring, renewals, and expansion. -

Read the full description at jobs.ashbyhq.com. FewerJobs shows a preview and links to the original posting.

Apply at jobs.ashbyhq.com

Apply link not verified; last-live date unavailable.

What verified means

Verified means a displayed claim has field-level provenance to a source FewerJobs pulled: a government or employer source, or the original job posting. Posting-sourced facts are employer-stated and are labeled separately from government records.

Related jobs