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Customer Success Manager

Reacher - San Francisco

Posted Jun 10, 2026

Benefits

Parental leave
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Non-birth-parent leave
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Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
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Relocation assistance
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Childcare support
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Learning budget
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Verification
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Salary
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401(k) match
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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
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Weekend work
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Application

Cover letter
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Assessment
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Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager San Francisco ABOUT THE ROLE: We're looking for an exceptional Customer Success Manager to join our team at Reacher and help our customers dominate TikTok Shop. This role is critical to reducing churn, building customer relationships and ensuring customers achieve success on TikTok Shop using our platform. WHAT YOU'LL DO: - Customer Relationship Management: Build and maintain strong relationships with customers, showing care and professionalism by conducting regular check-ins and success calls - Strategic Guidance: Host 1:1 sessions and group workshops on TikTok Shop strategy and Reacher optimization - Content Creation: Develop comprehensive how-to guides, documentation, and training materials for Reacher features and to reduce customer time to value - Churn Prevention: Set up automated systems to calculate churn risk scores and proactively engage at-risk customers - Customer Support: Provide exceptional support to ensure customer satisfaction and platform adoption - Success Enablement: Ensure customers are maximizing Reacher's capabilities to grow their TikTok Shop businesses REQUIRED EXPERIENCE: - Strong e-commerce background (3+ years preferred) - TikTok Shop experience highly preferred - Proven track record in customer success or account management - Experience with SaaS platforms and customer onboarding - Excellent communication and presentation skills PREFERRED QUALIFICATIONS: - Experience with creator/affiliate marketing platforms - Background in social commerce or influencer marketingData analysis and automation setup experience - Workshop facilitation and training experience WHY JOIN REACHER? - Work directly with the hottest e-commerce platform (TikTok Shop) - High-impact role with direct influence on company growth - Competitive compensation with significant

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