Associate Director, Customer Success, MidMarket Americas

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Staff Plus From the posting source

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Associate Director, Customer Success, MidMarket Americas Gurugram, IN About the Role PubMatic is hiring an Associate Director, Customer Success, to join our growing team in Gurugram. The Customer Success (CS) team are the primary owners of PubMatic's global publisher base. As an Associate Director, CS in the MidMarket org, you will oversee a team of Team Leads and Customer Success Operations Managers (CSOMs) supporting MidMarket accounts for the US region. We are looking for a highly motivated and experienced team contributor to manage and help build a team that supports the US medium to long-tail publisher business. You will support your team as they manage omnichannel supply (desktop, video, mobile, CTV), foster and develop partnerships with publishers, optimize account performance, run data analysis, and technical troubleshooting. To achieve this, you will need to understand our core business strategy and be able to execute the tactics required, as well as having a deep understanding of PubMatic's product offerings and market forces to guide and support your team. This role reports into the Senior Director, Customer Success. What You'll Do Manage a large team of direct reports, including their ongoing development, as well as recruit, hire, and train talent to support continued team growth. Oversee relationship management of a large book of publisher accounts, ensuring excellent service, aiding in relationship growth and hitting/exceeding revenue targets through optimizations and cross-sales/upsells. Ensure operational excellence as primary technical escalation point for team, including new publisher onboarding of header bidding integrations, performance optimization, and technical troubleshooting.

Read the full description at pubmatic.com. FewerJobs shows a preview and links to the original posting.