Customer care

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer care Customer Care | Principal Careers Skip to Main Content Toggle navigation Life at Principal Who we are What we do How we hire Employee benefits Career areas Engineering and technology Finance and accounting Sales Customer care Investment management Actuarial Marketing and communications Account and relationship management Students Internships Recent graduates Inside Principal Global locations North America United States Asia Pacific Hong Kong Indonesia India Philippines Thailand Malaysia Singapore Latin America Chile Mexico Search jobs View application status Home Customer Care Careers in customer care Explore job openings Join our talent community When we invest in you, and you invest in us, great things can happen. Principal cares deeply about investing in strong relationships with the customers we serve. Our customer care teams are uniquely empowered to make a difference in our customers' lives by helping them solve problems, resolve issues, and build financial confidence. Principal is also committed to its team members and their careers-investing in skill-building, learning, and mobility across the organization “Our work to increase diversity and inclusion across our organization continues to drive meaningful outcomes, and that only encourages us to do more. As the needs of our global workforce change, we're committed to ensuring that we evolve and adapt.” AMY FRIEDRICH President of Benefits & Protection Common customer care roles at Principal Customer experience specialist/bilingual customer experience specialist (engagement centers) Handle complex inquiries from customers. Apply service skills and product/procedural knowledge to provide exceptional customer experiences and meet business objectives. Client service associate Establish

Read the full description at careers.principal.com. FewerJobs shows a preview and links to the original posting.