Director, Customer Success Operations

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About this role

Director, Customer Success Operations San Francisco, California, United States Who Are We? Postman is the world's leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration-enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman's customer base spans millions of developers and thousands of enterprise organizations. To support this growth, we are investing in operational systems that allow our Customer Success teams to manage the customer lifecycle with clarity and precision. The Customer Success Operations leader will design the operational frameworks that power our post-sales organization, and reports directly to the Head of GTM Operations. What You'll Do Customer Lifecycle Infrastructure Design scalable processes that support the entire customer lifecycle, including: - Onboarding - Adoption and engagement - Expansion opportunity identification - Retention and churn management Customer Systems & Tooling Own the operational systems supporting the Customer Success organization. This includes: - CS

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