Telephone Banking Consultant - Overnight

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Required Verified - from the job posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Telephone Banking Consultant - Overnight STOP 22 004 | Posting Country Puerto Rico Job Type Full Time Non-Exempt Work location: San Juan, Cupey (On-site) This job requires approximately 8 weeks of training. Training Information Start Date: July 6, 2026 Duration: Approximately 8 weeks Location: San Juan, Cupey (On-site) Training Schedule: Monday to Friday from 8:00 a.m. to 5:00 p.m. Work Schedule Available Overnight Shifts (One schedule will be assigned): 9:00 PM - 6:00 AM 11:00 PM - 8:00 AM Weekend availability is required. Shift assignments are subject to operational needs and availability. General Description Provides customers excellent telephone service to assure the retention and growth of clients' portfolio ensuring that customers receive the best service possible. Essential Duties and Responsibilities Analyze client service and claims needs, assess available solutions, and make prompt decisions to resolve issues effectively. Promote cross-selling of financial products and services to enhance client engagement. Address situations within the scope of assigned authority or escalate cases beyond that scope as needed. Provide detailed information about Popular's products and services, including loans, credit cards, credit lines, vendor payments, balance inquiries, and more. Education 24 Bachelor's degree approved credits or equivalent combination of education and experience. Experience At least two years of experience in customer service or sales. Other Qualifications Excellent customer service skills, including telephone skills and telephone etiquette. P

Read the full description at jobs.popular.com. FewerJobs shows a preview and links to the original posting.