Customer Success Director

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$160K-$190K From the posting source

401(k) match

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

122% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Staff Plus From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered From the posting source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Director United States About us Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide. About the Role Your North Star: build irreplaceable relationships with Pomelo's health plan and employer customers, maximizing our opportunities to serve patients. This role reports to the VP, Customer Success and is open to any candidates located in the continental US. What you'll do - Serve as the primary point of contact and trusted advisor for Pomelo's customers, developing strong relationships and a deep understanding of their business and member needs - Proactively engage with customers to ensure seamless implementations and deliver an ongoing best-in-class customer experience - Advocate for strategic customer needs and feedback internally, and work cross-functionally with other teams to achieve outcomes and results for customers and Pomelo - Develop and deliver regular business reviews with customers to identify areas for improvement, demonstrate Pomelo's impact for patients and plans/employers, and drive customer retention - Identify and mitigate risks, escalating critical customer issues to appropriate stakeholders and driving prompt resolution - Collaborate closely with Pomelo partnership, marketing, and operations teams on strategic customer opportunities, including presentations, major enrollment campaigns, or other initiatives critical to Pomelo's customer success

Read the full description at job-boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.