Product Reliability Engineer

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Onsite From the posting source checked Jun 20, 2026

In-office days

5 days From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Company

Company stage

Series A From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Product Reliability Engineer New York City | OnSite ABOUT POINTONE PointOne builds infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. We're a venture‑backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of software engineers (Jane Street, Google, Stanford, Princeton) and ex-attorneys. To keep up with inbound customer demand, we are quickly scaling our engineering team following a $16M Series A. We process the most confidential data for institutions working on the most sensitive matters-and our customers depend on us being up, accurate, and fast, always. We're hiring a Product Reliability Engineer to own the health, stability, and observability of our systems end-to-end. THE ROLE You are the connective tissue between our customers and our product. You're a product engineer focused on a key dimension of the user experience: reliability. When reliability is threatened, you'll work directly with customers to understand impact, stop the bleeding, create a robust fix, and then close the loop. However, this role isn't only reactive. The best PREs use front-line signals to make the whole system more resilient: better observability, fewer recurring failures, and proactive investments that get ahead of problems before customers feel them. This is a hands-on, full-stack engineering role at the intersection of product, infrastructure, and customer impact. WHAT YOU'LL OWN Reliability & Incident Response - Respond quickly to automated alerts and customer-reported issues - Triage, diagnose, and resolve production incidents with a bias toward permanent fixes over workarounds - Build and maintain

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