Service Desk Engineer, Technology

Benefits

Parental leave

Not verified not verified - source URL not recorded; timestamp not recorded

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Offered Verified - from the job posting source checked Jun 20, 2026

Verification

Not verified

Salary

$100K-$135K Verified - from the job posting source checked Jun 20, 2026

401(k) match

Reported not verified - source not recorded; source URL not recorded; timestamp not recorded

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

About in line with the BLS role benchmark for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Desk Engineer, Technology New York, NY; Stamford, CT A Career with point72's Technology team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm's IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72's Technology team, we encourage and support your professional development from day one-helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity-all while delivering real business impact for our multi-billion-dollar global business. What you'll do - Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees. - Diagnose and resolve incidents across end‑user technologies, including Mac and Windows environments, Microsoft 365, collaboration tools, financial and trading apps, mobile devices, and enterprise applications. - Troubleshoot identity, networking, and endpoint issues across Active Directory, VPN, device configuration, endpoint management, and mobile device management. - Resolve incidents at first contact whenever possible, ensuring timely and accurate ticket management in accordance with SLAs. - Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams.

Read the full description at boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.