Mission Control Specialist

Benefits

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Weekend work

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Application

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About this role

Mission Control Specialist Bengaluru, India A CAREER WITH POINT72'S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company's IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU'LL DO - Monitor, triage, and assess incidents across global markets and technology platforms, validating severity, business impact, and escalation requirements. - Act as command-and-control lead for major incidents, driving structured response, rapid restoration, and informed decision-making. - Coordinate recovery efforts across L1/L2/L3 support teams, engineering, infrastructure, and third-party vendors to minimize business disruption. - Lead internal and external stakeholder communications, including senior leadership, during incidents and service disruptions. - Trigger and govern disaster recovery (DR) failover in line with predefined criteria, controls, and governance standards. - Ensure accurate, timely, and audit-ready incident documentation, including detailed timelines, evidence, and impact analysis. - Facilitate post-incident reviews (RCA/post-mortems), ensure root causes are clearly identified, and track corrective and preventative actions to closure. - Govern end-to-end change management, including change risk assessment, CAB facilitation, approval workflows, maintenance windows, and change-related incident management. - Drive continuous improvement in incident, change, and event management processes through automation, standardization, and improved tooling and alert quality. - Partner with engineering and operations teams to design scalable, resilient

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