Customer Success Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Onsite From the posting source checked Jun 20, 2026

In-office days

5 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager Los Angeles Office | OnSite About Pirros Pirros is building the intelligence layer for design production. We are fundamentally reshaping how architecture and engineering firms manage project knowledge and technical design details. Our platform is an AI-powered hub purpose-built for the AECO industry. We help architects, engineers, and contractors streamline detail management to improve consistency, minimize errors, and accelerate project delivery timelines. We are establishing the system of record for design production in a global $12T+ market that has been underserved by modern software for far too long. WHY JOIN PIRROS - Backed by top-tier investors including YC, Funders Club, PlanGrid, and Elephant - Profitable growth with $7M+ ARR and 10% month-over-month expansion - Recently secured a $17M Series A in 2025 - Over 350 active firms, including many of the leading AEC organizations nationwide - Industry-leading 120% net revenue retention (NRR) - Founding team with deep roots in the structural engineering industry - Comprehensive compensation including salary, equity, full benefits, and unlimited PTO - A culture defined by high trust, autonomy, and a team of experienced operators - The chance to solve high-impact problems for the professionals designing our physical world ABOUT THE ROLE The Customer Success Manager owns the post-sale customer relationship at Pirros. This person makes sure Pirros customers are successfully onboarded, trained, engaged, and continuously seeing value from the product. This is not a reactive support role. The CSM is a trusted advisor, account owner, and internal customer advocate. They monitor account health,

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