Customer Success Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Engineer London, UK, United Kingdom About the Team The Support team at Perplexity AI is the frontline of our user experience, dedicated to ensuring that our AI-powered search and question-answering platform delivers exceptional value to our diverse user base. We work tirelessly to understand user needs, resolve issues, and gather insights that drive product improvements. Our team collaborates closely with Product, Technical staff, and other departments to continuously enhance the user experience and maintain the high standards of our innovative AI technology. About the Role We are seeking a talented Customer Success Engineer to join our team and collaborate directly with our strategic enterprise accounts. In this role, you will be at the forefront of solving challenging technical problems faced by our customers. As a key member of our technical troubleshooting team, you will provide expert guidance to both our customers and internal teams on complex issues within our environment. Your contributions will be vital in building knowledge within the team and driving strategic initiatives for organizational and process improvements. Key Responsibilities - Become one of the foremost technical experts for our API and product offerings at Perplexity AI. - Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms. - Partner with the Enterprise, Mobile, and API teams to resolve issues, engaging leaders internally or with customers and coordinating resources across multiple teams as needed. - Translate learnings

Read the full description at jobs.ashbyhq.com. FewerJobs shows a source-linked preview and links to the original posting.