Quality of Service Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Quality of Service Specialist Manila, Philippines About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence. Manila | On-site| Full-Time What you'll do - Evaluate Customer Care representatives' ticket handling through systematic review of customer interactions, communication quality, accuracy of information provided, and adherence to internal processes and service standards - Identify trends, patterns, and recurring issues in customer service delivery through detailed audit analysis - Provide constructive, actionable feedback to Customer Care representatives and their managers based on audit findings - Maintain audit documentation and contribute to the development and refinement of QA criteria, scorecards, and methodologies Who you are - Organized and methodic - Great communicator and collaborator - Comfortable providing constructive feedback to others - Analytical thinker - Show ownership - Thrive in an independent set up - Proficiency in MS Office For this role you will also need: - Solid experience in Customer Support or customer facing operations - Excellent English (spoken and written) - Strong time management skills

Read the full description at www.payoneer.com. FewerJobs shows a preview and links to the original posting.