CX Associate

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

CX Associate Chile | Remote | Peru | Colombia | Mexico About the Role As a Customer Experience Associate, you'll be the friendly voice for customers tracking their international packages. This role focuses on helping customers understand where their orders are and resolving tracking-related concerns. You'll follow established procedures while having the autonomy to handle most issues independently, all while contributing to our culture of empathetic, quality-focused support. What You'll Do - Provide empathetic support to customers with tracking-related inquiries via email and chat - Track and trace customer shipments across international borders - Resolve shipping concerns using established SOPs while exercising judgment for unique situations - Research tracking issues and provide accurate updates - Work efficiently to handle high ticket volumes while maintaining quality interactions (averaging 150 tickets per week, with the ability to handle up to 250 tickets per week during peak season, November-December) - Collaborate with internal teams when escalation is needed for complex issues - Meet CSAT goals and maintain quick response times - Adapt to evolving processes in our fast-paced startup environment - Identify recurring issues and contribute feedback to improve our procedures About You - You have 1+ years of experience in customer-facing roles (customer support at a startup or high-growth company is ideal) - You genuinely care about helping customers receive their packages and reducing their anxiety - You communicate clearly and warmly in written and verbal English - You can follow procedures while knowing when to think outside the box - You're

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