Travel Operations Lead

Benefits

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Weekend work

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About this role

Travel Operations Lead San Francisco, California, United States About the Team The Procurement organization enables our mission by ensuring every dollar is spent responsibly, compliantly, and efficiently. As a key part of this function, this role reports to the Head of Travel & Expense (T&E) and partners closely with Procurement Operations, Accounting, Finance, and business stakeholders to own and scale the company's global Events strategy, operations, and compliance. About the Role We are looking for a Travel Operations Lead to own and mature the operating model behind OpenAI's executive and employee travel programs. This role will be hands-on in executive travel support while also building the policies, supplier relationships, data, systems, and AI-enabled workflows that allow the program to scale with speed, confidentiality, safety, and control. This person will oversee high-touch executive travel support, including complex commercial travel globally; manage travel agency and supplier performance; own the executive travel policy; and partner with Executive Business Partners to ensure travelers receive timely, high-quality support. The role will also own core employee travel operations, TMC support, on-the-road escalation management, executive travel reporting for tax and compliance purposes, and guest T&E programs. What we're looking for: We are looking for someone who understands the nuance of the travel industry and can operate at scale while continuously improving the system. This person will be hands-on in executive travel support and will own the policy, operation, supplier relationships, and support model that enable safe, efficient, and high-quality travel. The right person will bring strong operational

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