Customer Education Program Manager, New Products

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 7, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Sales From the posting source

Seniority

Senior From the posting source

Work mode

Remote From the posting source

In-office days

0 days From the posting source

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Education Program Manager, New Products San Francisco, California, United States, Remote - US About the Role OpenAI's mission is to ensure that artificial general intelligence benefits all of humanity. As our products evolve rapidly, helping customers understand, adopt, and realize value from new capabilities is essential to achieving that mission. We're looking for a Customer Education Program Manager, New Products to help enterprise customers successfully adopt OpenAI's newest products and features. In this role, you'll sit at the intersection of Product, Customer Education, Marketing, Product Marketing, Developer Experience, and customer-facing teams-translating product innovation into practical, actionable education that drives real-world adoption. OpenAI ships products quickly. The challenge isn't just launching new capabilities-it's helping customers understand what changed, why it matters, who it's for, and how to get started. As a Customer Education Program Manager, you'll develop and operationalize repeatable education programs that help enterprise customers move from awareness to meaningful adoption. You'll transform product updates into customer-facing assets including use cases, demos, quickstarts, customer stories, webinars, adoption guides, and educational campaigns. This role complements existing functions across Product Marketing, Marketing, Communications, Developer Experience, and Product teams. Your focus is customer understanding, practical enablement, and adoption outcomes. You'll help create the systems, content, and programs that make OpenAI's newest innovations accessible and valuable to enterprise customers. In this role, you will: - Build and scale repeatable education programs for new product launches and product updates. - Translate complex product information into practical use cases, demos, quickstarts, customer stories, and adoption

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