Senior Customer Success Manager, DoD/IC/FSI

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

$151K-$208K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

128% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Customer Success Manager, DoD/IC/FSI Washington, DC Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the Role: As a Senior Customer Success Manager, DoD/IC/FSI, you will serve as a strategic, senior individual contributor managing our most complex and mission-critical customer relationships within the Department of Defense, Intelligence Community, and Federal System Integrators segment. This is a specialized role that demands deep expertise in government security compliance, identity and access management, and the unique operational cadence of classified and unclassified federal environments. Reports to: Senior Manager, Customer Success - DoD/IC/FSI. In this role you will operate at the intersection of customer success, regulatory compliance, and product strategy-serving as a trusted strategic advisor to C-suite and technical leadership at your assigned accounts while simultaneously acting as the voice of these specialized customers within Okta's broader organization. Unlike traditional CSM roles, you will have direct input into product roadmap decisions, regulatory strategy, and cross-functional escalations that impact mission-critical deployments. This role requires someone who not only understands the **what** of government procurement and compliance but

Read the full description at www.okta.com. FewerJobs shows a preview and links to the original posting.