Senior Support Engineer

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About this role

Senior Support Engineer Remote - US About Oasis Security At Oasis Security, we're redefining how enterprises manage access in the age of AI. Every organization deploying AI agents is taking on access risks they can't yet see, and the tools they've relied on were never built for this. We built Oasis to change that. Backed by Sequoia, Accel, and Craft Ventures, we're trusted by dozens of Fortune 500 companies including S&P Global, Mars, and Nationwide, and we're only getting started. Why Oasis, why now The access management category is being rewritten in real time, and Oasis is leading it. The problems are genuinely hard, the company is growing fast, and you're early enough to shape both the product and the team. Summary We're hiring a Senior Support Engineer as a founding member of our Customer Success organization. You'll be the technical lifeline for Oasis's most strategic enterprise accounts and help architect how the support function operates from day one. This role sits at the intersection of deep technical expertise, identity security, and AI-driven workflow design. If you want to inherit a mature support org and operate inside it, this may not be the right fit. But if you're excited about building a support function from the ground up, we'd love to talk. What You'll Do - Lead end-to-end resolution of complex issues across our enterprise customer base, from triage and bug reproduction to root-cause analysis and client-facing communication - Resolve complex issues across customer identity stacks in both SaaS and

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