Customer Excellence Supervisor

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Excellence Supervisor Colombia, Bogota About Us Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank. Visit our institutional page https://international.nubank.com.br/careers/ About the role As a Customer Experience Supervisor, you're expected to: - Passion for Customer Service and Operations, dedicated to delivering exceptional customer experiences. - Quick learner with a strong desire to take ownership of responsibilities independently. - Contributes to the growth of the Xpeer chapter through strategic projects aligned with the chapter roadmap. - Develops and mentors Xpeers to become future leaders. - Strong focus on people management, team development, and leadership. - Proactive, self-driven, and takes initiative without waiting for instructions. - Hands-on approach, willing to take on tasks beyond the defined scope when necessary. - Provides proactive and constructive feedback on products, tools, customer insights, and communication. - Adaptable to sudden changes, including shifting tasks, working hours, and uncertain situations. - Strong cultural fit with Nubank, demonstrating high alignment

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