Loan Servicing Coordinator I

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Deadline

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About this role

Loan Servicing Coordinator I 3 Locations NY0705 NY Region Business Office, PA0445 Williamsport, PA0736 Administration Center Job Description The Loan Servicing Coordinator I is responsible for daily life of loan servicing for all small business and commercial loans and occasionally serve as a back-up in absence of the Small Business Loan Operations Management team. This individual will use the ability to manage time and meet deadlines under pressure, while maintaining the highest level of customer service. Essential Functions Complete new loan set-up, funding, and post-closing review Post loan transactions for all product types Perform loan maintenance in the core system as needed or directed Complete work to meet the established service level agreements and benchmarks Prepare and process payoff quotes and payoff transactions Respond to customer inquiries with exemplary customer service in the established service agreement Process loan modifications Review and quality check ARM Rate Notice Report; adjustments to be made when necessary and correspondence sent to borrower Monitor and reconcile reports as they apply to Small Business and Commercial Loans and perform follow up as necessary with internal and external business partners Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans Ensure total document and data integrity attributes to comply with CECL data points Train new hires to ensure consistency and standardization in servicing small business and commercial loans Responsible for reconciliation of General Ledger accounts and daily balancing Monitor collateral records Ensure accurate lien position, including recording and releasing collateral within the established

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