Senior Executive – Customer Success

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Executive – Customer Success Gurgaon, HR, India Company Description: Job Description: ABOUT THIS JOB Customer Support Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of services, use of CSO/ MSD for task triaging and resolving customer requests, and consistently review stipulated customer success metrics to drive satisfactory customer experience. RESPONSIBILITIES Responsible for collecting Voice of Customer (VoC) for user experience & service model related topics; train task triaging and other customer issues towards right owners for resolution Consistently review customer success metrics related to data and tech services; manage and improve customer satisfaction on solution / service provided. The person will execute, monitor, and continuously improve the delivery management and service-related tasks. She/ He will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables' quality & efficiency. Working closely with NielsenIQ teams for customer set up/ maintenance on data and tech related tasks Work on process standardization/ harmonisation using tech enablers Work in partnership with stipulated market's Customer Success and Account development teams in accordance with defined Job Aids and Process Design. Adhere to Performance KPIs to improve service performances (Customer satisfaction) and maintain work discipline. QUALIFICATIONS Master's degree in mathematics, Statistics, Economics; or Bachelor Engineers with 2-3 years of experience OR Master's in Business Administration (Marketing, Sales, Operations) Analytical skills and aptitude for data and operational processes Good organization skills,

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