Senior Analyst (Sales Support)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Senior Analyst (Sales Support) Pune, MH, India Company Description: Job Description: Job Title: Senior Analyst (Sales Support), Global Revenue Operations (Dynamics 365) Department: Global Revenue Operations Role Summary Senior Analyst provides frontline operational support for Microsoft Dynamics 365 CRM used by global Marketing, Sales, Order Management and Finance teams across multiple regions and time zones. This role focuses on resolving user issues, executing standardized CRM administration tasks, and special improvement initiatives. Key Responsibilities • Provide support for users of Dynamics 365 CRM and connected platforms across regions (Americas, EMEA, APAC), following defined SLAs and escalation paths. • Resolve common issues related to user access, automation flows, data management, views, etc. • Accurately document issues, impact, and resolution steps to support effective handoffs across time zones (follow-the-sun support). • Support standardized data quality processes, including duplicate identification, basic imports, and data corrections aligned with global governance. • Support creation and maintenance of global knowledge articles, FAQs, and how-to documentation. Qualifications: Required Qualifications • 1-3 years in CRM support, Sales Operations, Revenue Operations, or business systems roles • Working knowledge of Microsoft Dynamics 365 Sales or similar CRM platforms • Experience supporting users via a ticketing system in a structured environment • Strong communication skills and service-oriented mindset Preferred Qualifications • Exposure to global sales processes or multi-region user support • Basic understanding of Dataverse concepts and CRM security models • Familiarity with Power Platform components (consumption-level) • Demonstrated fluency in SQL for querying and analyzing large datasets Key Performance Indicators (KPIs)

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