Assessment Services Specialist (Remote, US)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

$60K-$70K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

18% below the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Assessment Services Specialist (Remote, US) Remote - US Why You'll Love This Role: The Assessment Services team at Newsela works with strategic and key accounts supporting customer assessment needs end to end. The Assessment Services Specialist is a hands-on individual contributor role focused on delivering high-quality assessment services to assigned accounts. You'll work day-to-day with district and school stakeholders and help turn assessment expertise into real customer value. What You'll Be Doing: - Support implementation & onboarding. Help stand up Newsela's assessment products for assigned accounts, including onboarding, configuration, and go-live support. Be the steady hand customers can count on during launch. - Deliver ongoing advisory & support. Partner with customers to deepen their use of Newsela assessments. This may include score interpretation, surfacing additional assessment needs, data coaching, and usage reviews that drive renewal-worthy outcomes. - Execute assessment migration & content work. Carry out assessment migration and content services for assigned accounts with attention to scope, quality, and timelines. - Own your accounts. Manage your portfolio of customer engagements end-to-end: scope, schedule, communicate, and deliver. Escalate early when something needs help. - Document and improve. Capture what works in playbooks, templates, and reusable artifacts so the team gets stronger with every engagement. - Partner cross-functionally. Work side-by-side with Customer Service, Sales, Product, and Content. Be a reliable, easy-to-work-with teammate. - Be a voice of the customer. Bring patterns and signal from your customer work back to the team. Evidence over anecdotes. About You: - - A combination of 5+

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