Vendor Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Offered From the posting source checked Jun 20, 2026

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Optional From the posting source checked Jun 20, 2026

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Vendor Manager Guatemala City, Guatemala The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for. Job Description The New York Times is looking for a Vendor Manager to join our Care Vendor Operations team. You will be The New York Times' primary operational owner of outsourced contact center performance. You will focus on ensuring our vendor partners consistently meet service, quality, and financial expectations through strong performance management, clear accountability, and disciplined execution. About the Role You will oversee daily vendor oversight, structured performance reviews, and continuous improvement, working with internal partners across Workforce, Finance, Product, and Audit. You will not manage intraday staffing or forecasting, but you will use those inputs to hold vendors accountable and create outcomes that reflect the NYT brand and values. This is an in-person role, reporting to the Director of Workforce and Care Operations. You will work on a diverse team with a customer-focused mission. Responsibilities: - Be the daily contact for all NYT's contact center partners. - Lead all weekly,

Read the full description at job-boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.