Service Delivery and Premium Support Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Delivery and Premium Support Engineer US Remote, United States Role Overview NETGEAR is seeking a highly skilled Professional Services & Premium Support Engineer to support our growing ProAV business in the US. This is a field-first role with significant travel, not a desk-based support position. You will spend a large portion of your time on-site with customers, system integrators, and partners, delivering Professional Services and supporting critical AV over IP environments. The role combines hands-on deployment, real-time troubleshooting, and L3 escalation support where performance, timing, and reliability are critical. This is a role for someone who wants to be close to the action, working directly in live environments and solving real problems on-site. Key Responsibilities • Deliver Professional Services engagements for AV over IP deployments, including design validation, configuration, commissioning, optimization, and health checks. • Travel extensively across the US to customer sites, including multi-day on-site engagements and flexibility to support urgent situations. • Act as the L3 escalation point for Premium Support customers. • Work on-site during installations, go-lives, and live or near-live events. • Design and troubleshoot AV networks supporting Dante, AES67, NDI, and ST2110/IPMX. • Manage multicast environments, ensuring proper IGMP behavior, QoS, VLAN segmentation, and bandwidth control. • Support and troubleshoot PTP timing environments. • Handle multi-vendor interoperability challenges. • Perform deep technical analysis using packet captures and diagnostic tools. • Act as a trusted technical advisor on-site with customers and partners. • Collaborate with Systems Engineers and Sales teams for pre-sales support. • Document

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