Principal Engineer - Helpdesk & Infrastructure Operations

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Principal From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Principal Engineer - Helpdesk & Infrastructure Operations Chennai, India, Chennai, Tamil Nadu, India Job Description: Principal Engineer - Helpdesk & Infrastructure Operations Position Summary The Principal Engineer - Helpdesk & Infrastructure Operations is the senior-most technical expert responsible for overseeing high‑complexity execution across end‑user computing, Helpdesk engineering, system operations, and network support. This role focuses on hands‑on implementation, advanced troubleshooting, and operational excellence. Serving as the top escalation point and execution leader, the Principal Engineer ensures service reliability, drives automation and process improvements, and mentors the broader IT support organization. This individual collaborates with IT teams to deliver high‑quality, efficient, and secure technology services for the enterprise. Key Responsibilities Technical Execution & Escalation - Act as the highest-level escalation resource for complex endpoint, infrastructure, authentication, and service-related issues. - Perform hands-on troubleshooting across Windows, macOS, mobile devices, identity systems, and enterprise applications. - Lead root-cause analysis and drive long-term remediation to eliminate systemic issues. - Execute implementations, configurations, and technical changes across devices, tools, and core systems. Infrastructure & Systems Operations - Execute upgrades, patching, migrations, and deployments for end-user and infrastructure systems. - Manage, optimize, and support device management platforms (e.g., Intune, SCCM, JAMF). - Administer identity and access systems, endpoint compliance, monitoring tools, and device security controls. - Maintain and improve operational documentation, runbooks, and standard operating procedures. Helpdesk Engineering & Service Optimization - Engineer operational improvements such as workflow enhancements, automation, and ticket reduction strategies. - Develop and maintain high-quality knowledge base articles and advanced troubleshooting guides.

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