L2 Technical Support Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

L2 Technical Support Engineer Taipei, Taiwan, Taipei, Nei-Hu District, Taiwan Role Overview: As a Level 2 Technical Support Engineer , you will be a key member of the NETGEAR Enterprise Support organization, delivering high-quality technical assistance to business customers across a range of networking products. In this role, you will troubleshoot customer issues, manage support cases, and collaborate with internal teams to deliver effective solutions. You will handle moderately complex technical problems and escalate more advanced issues to L3 Technical Support Engineers when needed. Key Responsibilities: Customer Support & Troubleshooting · Provide front-line support via phone, email, and chat for NETGEAR switches, wireless access points, business routers, NAS devices, NETGEAR Insight, and Exium. · Diagnose and resolve moderately complex wired and wireless networking issues. · Apply structured troubleshooting methodologies, follow established procedures, and escalate complex or unresolved issues to L3 Technical Support Engineers when required. · Collaborate with L3 engineers to support efficient resolution of escalated cases. · Communicate clearly with customers of varying technical levels, ensuring a smooth and professional support experience. · Deliver a customer-focused, empathetic, and solution-oriented experience. Case Management & Collaboration · Manage a queue of support tickets, ensuring timely and accurate resolution. · Collaborate with peers, senior engineers, and cross-functional teams to resolve issues and share knowledge. · Document troubleshooting steps, findings, and resolutions clearly in internal systems. Performance & Quality · Strive to exceed targets for customer satisfaction, productivity, and quality. · Identify recurring issues and contribute to process and product improvements. · Stay

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