Principal Engineer - Helpdesk & Infrastructure Operations

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Principal Engineer - Helpdesk & Infrastructure Operations Chennai, India, Chennai, Tamil Nadu, India Job Description: Principal Engineer - Helpdesk & Infrastructure Operations Position Summary The Principal Engineer - Helpdesk & Infrastructure Operations is the senior-most technical expert responsible for overseeing high‑complexity execution across end‑user computing, Helpdesk engineering, system operations, and network support. This role focuses on hands‑on implementation, advanced troubleshooting, and operational excellence. Serving as the top escalation point and execution leader, the Principal Engineer ensures service reliability, drives automation and process improvements, and mentors the broader IT support organization. This individual collaborates with IT teams to deliver high‑quality, efficient, and secure technology services for the enterprise. Key Responsibilities Technical Execution & Escalation - Act as the highest-level escalation resource for complex endpoint, infrastructure, authentication, and service-related issues. - Perform hands-on troubleshooting across Windows, macOS, mobile devices, identity systems, and enterprise applications. - Lead root-cause analysis and drive long-term remediation to eliminate systemic issues. - Execute implementations, configurations, and technical changes across devices, tools, and core systems. Infrastructure & Systems Operations - Execute upgrades, patching, migrations, and deployments for end-user and infrastructure systems. - Manage, optimize, and support device management platforms (e.g., Intune, SCCM, JAMF). - Administer identity and access systems, endpoint compliance, monitoring tools, and device security controls. - Maintain and improve operational documentation, runbooks, and standard operating procedures. Helpdesk Engineering & Service Optimization - Engineer operational improvements such as workflow enhancements, automation, and ticket reduction strategies. - Develop and maintain high-quality knowledge base articles and advanced troubleshooting guides.

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