Consumer Engagement Analyst

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Consumer Engagement Analyst Country Philippines POSITION SNAPSHOT Location: Open slots for Meycauayan, Bulacan Company: Nestlé Business Services AOA, Inc. Fixed Term, Hybrid Bachelor's Degree 1+ year of experience POSITION SUMMARY Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us? A DAY IN THE LIFE… Monitoring Traditional (Phones, Email/Webform) and Digital (Social Media, Live Chat, Ratings and Reviews, Messaging Apps) communication channels. Handling all incoming calls for the brands to address consumer concerns, including comments, feedback, inquiries, or complaints Managing immediate communication channels like Phones and Live Chat to ensure prompt responses Monitoring owned social media channels and interacting with consumers using an appropriate tone of voice tailored to each platform Identifying consumer complaints and processing refunds through the Omnichannel system Managing consumer webshop orders, including order tracking, replacements, cancellations, and refunds Assisting in technical concerns for machine-related issues Adapting and applying Consumer Engagemen

Read the full description at jobdetails.nestle.com. FewerJobs shows a preview and links to the original posting.