Customer Care System Lead US

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Care System Lead US London, United Kingdom, New York Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives. Role Purpose You will own the infrastructure, data, and logic that empower our support team to scale intelligently - reducing friction for both the member and the agent by building seamless technical workflows and embedding AI and automation throughout the support lifecycle, from first contact to resolution. You'll continuously identify opportunities to apply emerging technologies that elevate the support experience: turning operational data into actionable insights, designing agentic systems that take action rather than just route tickets, and building infrastructure that learns and improves over time. You'll report directly to the Director of Customer Support & Hospitality and work at the intersection of AI, product thinking, and operational excellence. What You'll Deliver in the First 6-12 Months - A clear, prioritised AI & systems roadmap is in place and actively being executed - improving both member and agent experience. (Tech-enabled, human-centred.) - At least two meaningful AI-powered automations are live and

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