Manager, Travel Experience Consultant

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Manager, Travel Experience Consultant Delhi, IN As a Manager, Travel Experience Consultant, you will lead a dedicated team of Travel Consultants. This role requires a unique blend of people leadership, operational management, and relationship cultivation. You will be responsible for the day-to-day oversight of your team, ensuring they provide exceptional service, while also managing the strategic service relationship with the dedicated customer's Travel Manager and Specialists. Your leadership will be key to developing a high-performing team, driving continuous improvement, and ensuring the success of the offline travel program for our most valued customers. What You'll Do People Leadership & Development: Serve as the frontline manager for a team of Business Travel Consultants. You will be responsible for coaching, training, and upskilling team members to deliver a best-in-class customer experience. Performance Management: Conduct regular 1:1 meetings and quarterly reviews to monitor progress, set clear expectations, and track career development using career maps. Provide continuous performance feedback to encourage desired behaviors and ensure alignment with corporate goals. Operational Management: Oversee the team's operational performance, monitoring call queues (ACD) and SLAs to ensure goals are met. You will perform root cause analysis on common service issues to develop and implement permanent corrective actions and process improvements. Customer Relationship Management: Act as the primary point of contact for the dedicated customer's Travel Manager. You will conduct regular check-ins, present performance statistics, and collaborate on improvement plans and service enhancements. Issue & Escalation Resolution: Take ownership of customer escalations, managing and resolving issues from start

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