Sr. Field Support Engineer

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About this role

Sr. Field Support Engineer San Carlos, 1561 Industrial Road, San Carlos, California, USA At Nautilus, we have a big and important mission: improve the health of millions by unleashing the potential of the proteome to accelerate drug development and enable a new world of precision and personalized medicine. We are developing a single-molecule protein analysis platform of unprecedented sensitivity, scale, and ease of use that we believe will democratize access to the proteome - one of the most dynamic and valuable sources of biological insight. To accomplish this, we are pursuing hard scientific problems with an entrepreneurial mindset and creating a world-class team of builders, innovators, and dreamers across a wide range of disciplines. We are hiring for a Senior Field Support Engineer to join our growing team. The Field Support Engineer is responsible for installing, supporting, and improving complex biotech instrumentation onsite and in customer environments. This role sits at the intersection of customers, engineering, manufacturing, and quality, ensuring high system availability while driving rapid learning and product improvement during early commercialization. This position is hands-on, customer-facing, and requires strong technical troubleshooting skills combined with disciplined documentation and feedback into design, manufacturing, and quality systems. Responsibilities • Install, commission, and qualify instruments internally and at customer sites • Diagnose and resolve hardware, software, fluidic, optical, and electromechanical issues • Perform preventative and corrective maintenance to maintain target system uptime • Respond to internal and external customer escalations • Provide on-site and remote technical support • Represent the company professionally

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