Supervisor, Test Coordinator - Houston, TX

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Supervisor, Test Coordinator - Houston, TX Houston, TX Test Coordinator Supervisor - Houston, TX Position Summary The Supervisor for the Test Coordination Team will be responsible for leading and supporting a team of Test Coordinators, ensuring excellence in patient care coordination, phlebotomy services, and administrative operations. This role focuses on day-to-day team management, operational efficiency, compliance, and the development of team members. The Supervisor acts as the primary escalation point for internal and external queries, supporting seamless collaboration between field teams, patients, and operational departments. This position requires strong organizational, leadership, and communication skills, and will include up to 50% travel to support audits, onsite visits, and team training initiatives. Primary Responsibilities Team Leadership & Management - Provide daily supervision and support to the Test Coordinator team. - Serve as the first line of escalation for operational issues, patient and account inquiries, and procedural uncertainties. - Conduct biweekly 1:1 meetings with each direct report to promote engagement, identify training needs, and track performance. - Review and approve employee timecards and manage scheduling to align with clinic and organizational requirements. Operational Oversight - Ensure Test Coordinators maintain compliance with specimen handling protocols, EMR documentation, and patient identification practices. - Monitor key metrics and proactively mitigate issues that could impact operational performance. - Oversee supply chain needs, including ordering and tracking supplies for all test coordination activities. Quality Assurance & Audit Support - Assist with the coordination and execution of internal and external audits - Conduct regular quality checks on patient coordination

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