Manager, Oncology Provider Experience

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$81,650 U.S. median for this role

Projected growth (BLS Employment Projections)

+6.9% - Faster than average

Matched to SOC 13-1071 - Human Resources aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Manager, Oncology Provider Experience US Remote Manager, Oncology Provider Experience We are looking for a proven operational leader to design, build, and lead our new 'White Glove' Provider Program from the ground up. This high-performing individual will be the architect of a new service delivery model, responsible for designing the automations, communication frameworks, and reporting suites that ensure a frictionless experience for our new oncology providers. As the program manager, you will lead a team of 4 customer success managers, empowering them with the tools and data they need to provide a custom, high-touch experience for every new customer. This is a critical role for Natera as we scale our oncology business. You will be responsible for transforming manual, high-touch workflows into a scalable, data-driven engine that reduces operational complexity, drives provider adoption, and ensures our newest customers receive an intelligent, seamless introduction to our clinical platform. Responsibilities: ● Architect and implement the "White Glove" infrastructure , including the creation of standardized email templates, outreach cadences, and automated triggers for the onboarding journey. ● Manage and mentor a team of 4 CSMs , providing coaching on provider engagement, issue resolution, and data-driven account management. ● Build and maintain a suite of reporting tools and dashboards (utilizing Snowflake and PowerBI) to track team KPIs, sample throughput, and provider health scores. ● Define the "Success Framework" for new provider onboarding, establishing clear benchmarks for what constitutes a "frictionless" transition to Natera. ● Lead the integration of CRM automations and communication platforms to

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