IT Service Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Schedule

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Weekend work

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Application

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About this role

IT Service Specialist Argentina Remote, Mexico Remote ABOUT THE TEAM The IT Service Specialist is a member of the Information Technology (IT) team within Mural's CISO's team. The IT Team is positioned to deliver enterprise class service and support to all Muralistas, following best practices in support, application management, and proactive service management. We value accountability, efficiency, resourcefulness, and going the extra mile as we strive for excellent customer satisfaction. YOUR MISSION Your primary responsibility will be servicing a global remote workforce across a variety of hardware and software applications. While managing IT support responsibilities, you will also contribute to the team's improvement efforts that seek to more quickly resolve issues and minimize problems before they occur. WHAT YOU'LL DO - Provide proactive and ad-hoc support to resolve issues with computer hardware (mac, windows and linux), applications, and integrations - Onboard new Muralistas, ensuring all assets and accounts are set up as needed for Day 1 - Manage user access and role settings across the many services we use and ensure all changes are within compliance - Enforce compliance policies by actively monitoring statuses and settings - Collaborate with peers and stakeholders on improvement efforts that seek to provide exemplary service to our users - Contribute to knowledge base articles, empowering users to quickly address questions or problems - Take ownership of tasks on projects with technology-related needs, such as integration configurations - Use automation and AI-assisted tools to improve support workflows, documentation, triage, and issue resolution while maintaining security

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