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Card Acquiring, Business Banking Customer Operations Advisor

Monzo - Cardiff, London or Remote (UK)

Posted Jun 1, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Offered From the posting source checked Jun 20, 2026
Verification
Not verified
Salary
GBP 28K-35K From the posting source checked Jun 20, 2026

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Market context

U.S. role benchmark (BLS OEWS)
$61,842 U.S. median for this role
Projected growth (BLS Employment Projections)
+1.9% - Slower

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Operations From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026
Work mode
Remote From the posting source checked Jun 20, 2026
In-office days
0 days From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Required From the posting source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Card Acquiring, Business Banking Customer Operations Advisor Cardiff, London or Remote (UK) 🚀 We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ❤️ London/Cardiff/UK Remote | 💰£ 28,050- £35,475 + Incentive Awards tied to your performance + Benefits ✨ Our Business Banking Card Acquiring Team We are looking for 4 Customer Operations Advisors to take on this Card Acquiring role. The key focus for all of our Customer Operations Advisors (COps) is to provide a magician standard of service to our customers. This is a brand new space for Business Banking at Monzo , and we're building it as we go. That means we're looking for people who are excited by that-comfortable with a bit of ambiguity,

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