Senior Manager, Technical Services Engineering

Benefits

Parental leave

Not verified not verified - source URL not recorded; timestamp not recorded

Non-birth-parent leave

Not verified not verified - source URL not recorded; timestamp not recorded

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Offered From the posting source checked Jun 20, 2026

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Not verified

Salary

$140K-$275K From the posting source checked Jun 20, 2026

401(k) match

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

78% above the BLS role benchmark for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Manager, Technical Services Engineering Austin Technical Services has global team members in offices spanning the globe including New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon (India), Tel Aviv, Dublin, and Buenos Aires. Outstanding customer satisfaction is achieved utilizing a 24x7x365 'follow-the-sun' support model with regional teams covering the Americas, EMEA, and APAC regions. We are looking for a transformational leader to join the MongoDB Technical Services team, leading regional teams of MongoDB 'core' and 'cloud' Support Engineers. Individuals in this team are experts in addressing issues related to MongoDB's core database functionality as well as troubleshooting cloud issues to enable successful customer implementations at scale. Click here to learn more about our Technical Services team . We are looking to speak to candidates who are based in Austin, as this role will require working in our Austin office 3 or more days a week. Typical responsibilities of the team include - Diagnosing and resolving performance related issues - Advising on design and architecture including global distribution and replication of data to support high availability, low latency and meeting data sovereignty requirements - Advising on upcoming roadmap features and advocating for the customer in articulating business cases to drive issue resolution - Globally collaborating with peer teams to provide seamless and efficient regional handovers of follow-the-sun issues - Continuously learning and growing skills via participation in training, maintaining industry awareness and development of training to share subject matter expertise more broadly across the team - Increasing case-deflection numbers

Read the full description at www.mongodb.com. FewerJobs shows a preview and links to the original posting.