Online Customer Service Advisor

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success Verified - recorded source

Seniority

Mid Inferred - source not recorded

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Online Customer Service Advisor Cirencester, , United Kingdom Company Description: Job Description: We are looking for an Online Customer Service Advisor to join our retail sales company - Mitsubishi Buy Online. The ideal candidate will provide Excellent Service to Mitsubishi Buy Online customers by handling enquiries, processing orders and managing the customer experience in a timely and efficient manner. Due to the nature of the operation, the team run extended opening hours, meaning that you will need to be able to work outside of usual business hours, including evening and weekends. Main Responsibilities Include: To handle customer enquiries through all channels To accurately record all customer contacts and ensure that up-to-date records are available at all times To act as a point of contact throughout the customer process of ordering a vehicle through Mitsubishi Buy Online, managing all customer documentation and ensuring that the customer, the dealer and any relevant staff are updated as required To administer orders, including the finance application process, vehicle registration, applying vehicle extras and any other miscellaneous tasks, working with dealers, third party suppliers and internal staff as required To support the dealer network and retail stores in the delivery of excellent service to Buy Online customers To liaise with internal departments and external companies to resolve any customer issues, working closely with internal Customer Services to appropriately hand over customer contact where required Essential Requirements for the Role: GCSE Maths and English - minimum grade C or above Good working knowledge of Microsoft Word

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