Customer Success Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Customer Success Manager Munich | OnSite Mercura (YC W25) helps the companies that build the real world move at software speed, automating the back-office work that runs the $12 trillion industry behind every hospital, school, and power plant. We started with one of their biggest bottlenecks - turning messy technical requests into accurate quotes - and grew to $2M ARR in our first year. With a team of 16, we're now targeting $10M by the end of 2026 as well as our expansion into the US. ABOUT THE ROLE As a Customer Success Manager, you will own the customer journey end-to-end - ensuring every user gets maximum value from Mercura. You'll be involved throughout the full lifecycle: from expert discussions during sales, onboarding users, holding workshops, to expanding existing relationships. Working closely with our product, sales, and engineering teams, you'll translate customer feedback into actionable insights, influence the product roadmap, and drive product adoption. You'll build strong, lasting relationships, proactively engage customers, and develop tailored success strategies that ensure satisfaction and measurable impact. As a trusted advisor, you help customers achieve their goals while advancing Mercura's growth ambitions. WHAT YOU WILL BE WORKING ON - Customer relationships: Act as the main point of contact and trusted partner for our enterprise customers customers, driving satisfaction and long-term partnerships. - Lead onboarding and implementation: Guide customers through onboarding and implementation - ensuring quick time-to-value and long-term engagement. - Develop deep product and customer expertise: Develop a deep understanding of our software and

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