Associate Cloud MSP Engineer

Benefits

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Weekend work

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About this role

Associate Cloud MSP Engineer Irvine, CA, Irvine, California, United States Position Description Megazone Cloud is looking for a Cloud Managed Services Engineer to join our team in Orange County, CA, USA, to support our customers in North America. As a Megazone Cloud's Managed Services delivery team member, you will be responsible for ongoing support, handling escalations from the monitoring team, and proactively maintaining our clients' cloud platforms through Managed Services processes, procedures, and tools. As a Cloud Managed Services Engineer, you will be a crucial part of our core team, which is essential to the success of our Managed Services division. Your responsibilities will include: Basic Qualifications: - Support clients' cloud infrastructure, including responding to escalations from the monitoring team to analyze and resolve incidents for customers' infrastructure running in AWS or Azure. - Familiarity with or experience as a Database Administrator (DBA) for database systems, such as Oracle, open-source databases, or cloud-based database solutions (e.g., AWS RDS, AWS Aurora, Azure PaaS DB). - Communicate ticket status information to all team members and promptly escalate cases to appropriate staff to ensure cases are closed. - Interact with clients to identify issues, troubleshoot expediently, and follow up on issues via email, ticketing system, and phone calls. Communicate technical problems and solutions with clients in business terms. - Configure and tune cloud-based tools, managing cost, security, and compliance for clients' environments. - Basic knowledge of cloud security and compliance controls. - Create and maintain updated documentation for each client's environment. - Promote

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