Sr Analyst IT Operations

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 7, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sr Analyst IT Operations Hyderabad, , India Company Description: Job Description: Role Overview The “Lead (Backup) - ITSM Metrics & Process Governance” is a senior individual contributor responsible for supporting the development, documentation, and continuous improvement of processes across the organization. This role works closely with the ITSM / CFS Process Manager, ITSM Team Lead, and Governance, Risk, and Compliance (GRC) teams to ensure processes are well-defined, clearly documented, compliant, and consistently communicated. Serving as a key enablement and support role, the position assists with process design, metrics development, and executive-ready reporting while acting as a functional backup to the CFS Manager when needed. The role emphasizes strong process-oriented thinking, exceptional written and verbal communication, high-quality documentation, and the ability to translate operational data into clear, visually compelling narratives for teams and senior leadership. With growing adoption of automation and AI across ITSM, the role also supports awareness and responsible use of AI-enabled capabilities in process improvement and reporting. Key Responsibilities Create clear, visually compelling presentations and process materials for IT teams and senior leadership. Collect, analyze, and maintain ITSM metrics and performance data. Develop executive-ready views of ITSM performance, trends, risks, and improvement initiatives. Present metrics, insights, and process updates to leadership. Assist ITSM Process Managers with reporting, audits, and continuous improvement initiatives. Assist in the design, development, documentation, and maintenance of processes across the organization as requested. Partner with the CFS Manager and ITSM Team Lead to support process governance and maturity improvements. Work closely with the GRC

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