Analyst IT Operations(ITSM)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Analyst IT Operations(ITSM) Hyderabad, , India Company Description: CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. The Team: Job Description: Mattel is seeking an ITSM Practitioner to join our IT Service Management team in Hyderabad. In this role, you'll help deliver efficient, high-quality IT services that enable our teams worldwide. You'll leverage ServiceNow, AI tools, and best-in-class ITIL practices to improve service delivery, optimize workflows, and enhance the digital experience for our employees and partners. What You'll Do · Follow and enhance existing ITSM processes (Incident, Problem, Change, Release, Knowledge, Event, Request, CMDB, and Service Catalog). · Initial focus will heavily be in CMDB & Service Catalog. · Work within ServiceNow to support business needs. · Explore AI and automation opportunities to drive efficiency and improve IT service. · Track and report on ITSM performance, including SLAs and KPIs. · Collaborate with IT teams, business stakeholders, and vendors to ensure high-quality service delivery. · Champion continuous improvement in ITSM and customer-facing services. · Rotate management of

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