Strategic Technical Account Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$90K-$110K From the posting source checked Jun 20, 2026

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Strategic Technical Account Manager Remote About MasterControl: MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com . SUMMARY The Strategic Technical Account Manager (TAM) is an advanced, post-sales technical advisor for MasterControl Success Premium customers. The role focuses on driving adoption, reducing risk, and delivering measurable value through proactive guidance and strong cross-functional collaboration. As the primary technical contact for assigned accounts, the Strategic TAM develops a deep understanding of each customer's environment-including deployment architecture, integrations, business and quality processes, stakeholders, and organisational structure-to reduce customer effort and maximise return on investment. RESPONSIBILITIES Customer Partnership & Strategic Advisory - Build and maintain consultative relationships with assigned Success Premium customers. - Develop deep understanding of customer environments, including architecture, workflows, stakeholders, and risks. - Translate customer context into tailored technical guidance that drives adoption and value. Proactive Value Delivery - Proactively recommend features, configurations, and best practices aligned to customer goals. - Identify and mitigate risks before they impact operations. - Guide adoption of new capabilities that deliver

Read the full description at www.mastercontrol.com. FewerJobs shows a preview and links to the original posting.